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Can I return or exchange my tickets? Will I get a refund?
Am I entitled to concessions?
How do I book tickets? What are Box Office opening hours?
Is there level access to the spaces?
Will I be assigned a seat number?
When can I take my seat?
How will I receive my tickets?
Can I buy food and drinks?
Can I pay using cash?
Is there a cloakroom?
Is there parking?
I’ve lost something. Do you keep lost property?
Can I speak to a manager?
Can I rent a space?
Can I return or exchange my tickets? Will I get a refund?
We do not offer refunds but you can transfer to another performance of the same show at no charge, up to 24 hours before the performance. Just contact the Box Office in writing on boxoffice
thecockpit.org.uk with details of the tickets you wish to return.
It helps us speed up the process if you can make your request by replying to your original Order Confirmation email as that contains all of your booking details.
You are welcome to resell your unused tickets. The new person will just need the booking reference number and the name the tickets are booked under to collect them on the day.
Click here to read our full Terms and Conditions
The following persons qualify for concessions;
- Equity/Spotlight/MU/BECTU Members
- Over-60s
- Under-18s
- Retirees
- Persons with Unemployment/Disability Support
- Veterans
- Students
How do I book tickets? What are Box Office opening hours?
Online
Tickets can be booked online and are available up to 1 hour before show time or 6pm (whichever is earlier).
By Phone
To book tickets by phone, call 020 7258 2925 from 10.30am – 6pm Monday to Friday and 12pm – 6pm on Saturdays.
In Person
Tickets can be booked in person from 10.30am – 6pm Monday to Friday and 12pm – 6pm on Saturdays.
Please note that after 6pm, we can only help with ticket sales for that night’s performances.
Access Bookings
To book access concession tickets, carer tickets and for any additional support you may require, please call the box office on 020 7258 2925 from 10.30am – 6pm Monday to Friday and 12pm – 6pm on Saturdays.
Is there level access to the spaces?
There is level access to the theatre - this involves entering through the rear entrance and spaces are limited. Check out the Wheelchair Access section on our Your Visit page
Our three rehearsal studios are currently only accessible via a large spiral staircase.
Will I be assigned a seat number?
No, seating is unreserved but don't worry, sight-lines are great wherever you sit.
Doors to the performance space will usually open anytime from 30 minutes before the show is due to start.
Latecomers may not be admitted, so please arrive at least 30 minutes prior to show time. The advertised show time is the show start time, so you should collect your ticket and be seated by this point.
How will I receive my tickets?
We don’t post or email tickets so please leave adequate time to collect your ticket from the box office on the day of the show.
Tickets can be collected from 6pm or from 1 hour before show time, whichever is earlier. Please bring ID just in case.
You can buy drinks and snacks at the bar from 1 hour before show time or 6pm (whichever is earlier).
We don’t serve food on site but are well placed if you want to grab a bite before the show. See our Local Info page for more information.
Only alcohol purchased on the premises may be consumed at The Cockpit. We reserve the right to confiscate any alcohol found. Offenders may be asked to leave.
Yes but only at the bar. All our payment points are set up to take card payments as well though.
No, so travel light if you can.
We don’t have a public car park. There is on-street parking in the surrounding area. Parking is usually free after 6:30pm but check signage to be sure.
There are disabled bays just outside the theatre but we don’t own them and therefore can’t reserve them.
See our Your Visit page for more information and discounted local parking.
No, you can leave gifts/flowers/love letters at the box office and a member of staff will take them backstage.
I’ve lost something. Do you keep lost property?
Any found items are kept in lost property for a maximum of 3 months.
You can contact the Reception/Box-Office to check if your item has been handed in and arrange collection by calling 020 7258 2925 from 10.30am – 6pm Monday to Friday and 12pm – 6pm on Saturdays.
You can contact the Management Team on managementthecockpit.org.uk
If you’re in the building to watch a show, ask to speak to the Duty Manager.
To hire rehearsal studio visit our Studios page
To bring a show to The Cockpit visit our Bringing a Show page
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